Guarantee/Return Policy

Guarantee to QuiltAddict.com Customers

Our primary goal is your satisfaction! We will do everything possible to make sure you are pleased with your merchandise and purchasing experience from QuitAddict.com. Please contact us with any questions you have or any issues with products you have received.

Products may be returned or exchanged within 10 days of receiving them, if unused, unopened and not damaged. Purchase price will be refunded, less any shipping costs. Customer is responsible for return shipping costs.

Merchandise must be returned in its original condition for it to be credited to your account.  Any returned items require a Return Merchandise Authorization number (RMA #) from our Customer Service Dept by emailing to support@QuiltAddict.com or calling 800-575-2809 regarding merchandise returns.

 

Damaged or Defective Products

To quickly replace  any Damaged or Defective Items, we request you contact us within 7 business days of receiving the item.  Please call 800-575-2809  M-F 9am – 5pm CST or send an email to support@QuiltAddict.com. Include your name, order # and a short description of the problem. We will do “Whatever It Takes” to remedy the issue quickly and take care of our Customers.

 

Shipping Policy

Products are shipped via USPS or UPS to shipping addresses in the U.S., Canada and other countries. 

FREE Shipping applies to all orders shipped to addresses within the U.S 48 contiguous states. Shipping Carriers used are USPS or UPS.

Flat Rate Shipping costs apply to other locations per the Rate Charts below:

 

Shipping to Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands, Armed Forces Americas: 

Shipping rates:

Purchases Up To $25 $9.99
From $25.01 To $50 $19.99
$50.01 To $75 $34.99
$75.01 and above $59.99

 

 Canada Shipping rates:       

Purchases Up To $25 $15.99
From $25.01 To $50 $26.99
$50.01 To $75 $39.99
$75.01 and above $69.99

 

Other Countries: We have experience shipping to other countries and happy to confirm costs for each specific product interest and order.